Terms & Conditions

Welcome to Cambridge Publishing House ("Company," "we," "us," or "our"). Please read these Terms and Conditions ("Terms") carefully before accessing our website or engaging our services. By placing an order, signing a project agreement, making a payment, or otherwise using our services or website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

Definitions

The following terms, when used in these Terms and Conditions, shall have the meanings set forth below:

"Company," "We," "Us," "Our" refer to Cambridge Publishing House.

"Client," "You," "Your" refer to any individual, business, or entity that uses our site, engages our services, or enters into an agreement with Cambridge Publishing House.

"Website" refers to Cambridge Publishing House’s official website located at Newyorkp$1ublishinglabs.com including all pages, subdomains, and linked content maintained by the Company.

"Services" refers to all professional services offered by the Company, including ebook publishing, ghostwriting, manuscript editing, proofreading, book formatting, cover design, and book marketing services.

"Order" refers to a formal request submitted by a Client to purchase one or more Services, confirmed via signed agreement, written authorization, or payment.

"Project Agreement" refers to a written or electronic document outlining the specific scope, deliverables, timeline, and fees for a particular engagement between the Company and Client.

"Intellectual Property" refers to all creative works, inventions, designs, trade secrets, copyrights, trademarks, and other proprietary rights, whether registered or unregistered.

Acceptance of Terms

By accessing the Website or engaging the Company's Services in any manner, you represent and warrant that:

You are at least 18 years of age, or you have the legal capacity to enter into binding agreements in your jurisdiction.
If acting on behalf of a company or organization, you have full authority to bind that entity to these Terms.
You have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
You are not prohibited by applicable law from using our Services or accessing our Website.

Important: These Terms constitute a legally binding contract. Any use of our Services following the posting of updated Terms constitutes your acceptance of those revised Terms. We encourage you to review this page periodically.

Scope of Services

The Company offers the following categories of professional publishing services. Specific scope, deliverables, milestones, and timelines for each engagement will be outlined in your Project Agreement:

Service Category Description

Ghostwriting
Full manuscript writing services, including fiction, non-fiction, memoirs, business books, and other literary works authored on the Client's behalf.
Ebook Publishing
End-to-end ebook creation, formatting, or distribution to digital platforms including KDP, Apple Books, Barnes & Noble, Kobo, and others.
Editing & Proofreading
Developmental editing, copy editing, line editing, or proofreading services to improve clarity, structure, grammar, and overall quality.
Book Formatting
Professional interior layout and formatting for print and digital formats, including EPUB, MOBI, and print-ready PDF.
Book Marketing
Strategic book launch planning, author branding, optimization, press releases, social media marketing, or promotional campaigns.
Cover Design
Custom book cover design for print and digital, including front, back, and spine design formatted to platform specifications.

The Company reserves the right to decline any project it deems inappropriate or outside its scope of expertise. Service descriptions on the Website are for general informational purposes; the Project Agreement governs each specific engagement. The Company does not specific sales performance, rankings, reviews, or publishing acceptance outcomes.

Orders & Payment Terms

Order Placement

An Order is confirmed upon: (a) the Client's written or electronic acceptance of a Project Agreement; (b) receipt of a required deposit or full payment; or (c) both, as specified in the Project Agreement. Verbal agreements do not constitute a binding Order unless confirmed in writing by an authorized Company representative.

Payment Schedule

Unless otherwise agreed in writing, payment terms are as follows: A non-refundable deposit of 10% the total project fee is due upon Order confirmation before any work commences.

The remaining balance is due as outlined in the Project Agreement (e.g., milestone-based or upon final delivery). Full payment is required prior to the release of final Deliverables to the Client.

Accepted Payment Methods

The Company accepts payment via major credit cards, debit cards, bank wire transfer, ACH transfer, and PayPal. All other payment methods must be approved in writing. Payments processed through third-party processors are subject to those processors' terms and fees.

Currency

All prices are quoted and invoiced in U.S. Dollars (USD) unless explicitly stated otherwise in the Project Agreement. Clients paying in foreign currency (including Canadian Dollars) are responsible for any currency conversion fees, exchange rate differences, or banking charges.

Taxes

Quoted fees do not include applicable federal, state, provincial, or local taxes. Clients are responsible for any applicable taxes (including HST, GST, or sales tax) imposed on Services by relevant tax authorities in their jurisdiction.

Revision Policy

The number of revision rounds included in each engagement will be specified in the Project Agreement or service package selected. Customers may request unlimited free revisions via email or the designated project management platform. Written or electronic approval of the request constitutes final acceptance and will be included in the initial Order details. Subsequent revision requests to approved work may be treated as new work and incur additional fees.

Refund & Cancellation Policy

The Company's refund policy is structured to be fair to both parties while accounting for time and resources invested at each project stage.

Pre-Commencement Cancellation

If a Client cancels an Order prior to the assignment of any team member or commencement of any work, a full refund of amounts paid (excluding any non-refundable deposit) will be issued within 14 business days.

Cancellation After Work Has Commenced

Once work has commenced, refunds are assessed on a pro-rata basis, accounting for work completed, resources allocated, and administrative costs incurred:

Once work has commenced, refunds are assessed on a pro-rata basis, accounting for work completed, resources allocated, and administrative costs incurred:
Cancellation after 48 hours but before 50% completion: refund of up to 40% (depending upon the nature of project) of the uninvoiced balance, minus processing and administrative costs.
Cancellation after 50% project completion: no refund will be issued. All completed Deliverables will be provided to the Client.

Quality-Based Refund Requests

If a Client believes Deliverables do not meet agreed standards, the Client must: (a) submit a written request specifying the deficiencies; (b) allow the Company a reasonable opportunity to cure deficiencies through revisions; and (c) demonstrate that deficiencies are attributable to the Company's performance, not changes in the Client's instructions.

Non-Refundable Circumstances

No refund will be issued under the following circumstances:

The Client has approved any Deliverable in writing.
The request is based on a change of scope, personal preference, or change of mind after work has commenced.
Delays are caused by the Client's failure to provide required materials, approvals, or responses in a timely manner.
The project has been completed and final Deliverables delivered.
The service was purchased as part of a discounted, promotional, or bundled package (unless otherwise stated).

Late Delivery Refunds

If the Company fails to deliver within the agreed timeline solely due to its own fault and after 3 documented missed delivery attempts, the Client may be eligible for a partial refund or service credit at the Company's discretion. Delays caused by Client inaction, incomplete materials, or force majeure events are excluded.

Refund Processing

Approved refunds will be processed to the original payment method within 14 business days of approval. The Company reserves the right to deduct applicable processing fees from any refund amount.

How to Request a Refund

Contact your assigned Project Manager directly. If unavailable, reach our support team at info@cambridgepublishinghouse.com (877) 889-0148. All refund requests must be submitted in writing.

Intellectual Property Rights

Client Ownership

The Client retains ownership of all original manuscripts, materials, and content submitted to the Company. The Client represents and warrants that they have full legal right, title, and authority to submit all Client Materials and grant the Company the limited license necessary to perform the Services.

Transfer of Deliverables

Upon receipt of full payment, the Company transfers to the Client all intellectual property rights in the Deliverables created specifically for that Client's project, including any copyright in original written content produced under ghostwriting agreements. This transfer is absolute, irrevocable, and worldwide unless otherwise agreed in writing. The Company retains no rights to publish, distribute, reproduce, or exploit such Deliverables after transfer.

Company's Pre-Existing IP

Any templates, methodologies, frameworks, tools, design elements, or pre-existing proprietary materials used by the Company remain its exclusive property. The Client is granted a limited, non-exclusive, non-transferable license to use such elements solely as incorporated into the final Deliverables.

Third-Party IP

The Client is solely responsible for ensuring that all third-party content, images, quotes, or data provided to or requested of the Company are properly licensed. The Company will not be liable for any direct, indirect, incidental, or consequential damages resulting from intellectual property infringement arising from Client-provided materials or instructions.

Portfolio Rights

Unless the Client and Company execute a separate NDA or the Project Agreement expressly prohibits it, the Company reserves the right to display completed Deliverables or selected excerpts in its portfolio for marketing purposes.

Website Content

All content on the Company's Website, including text, graphics, logos, images, and software, is the exclusive property of the Company and protected by applicable U.S. and Canadian copyright and intellectual property laws. Unauthorized reproduction, distribution, or use is strictly prohibited.

Confidentiality & Non-Disclosure

The Company treats all Client Materials and communications as strictly confidential and agrees to the following:

All Client Materials will be used solely for the purpose of delivering the Services and will not be disclosed to any third party without prior written consent, except as required by law.
Company personnel and contractors assigned to a project are required to maintain confidentiality as a condition of their engagement.
The Company will implement reasonable technical and organizational safeguards to protect Client Materials from unauthorized access, loss, or disclosure.
Confidentiality obligations survive the termination of any Project Agreement or these Terms for a period of 5 years, unless applicable law requires longer.
Clients who require a formal NDA prior to project discussions may request one, and the Company will execute a mutually agreed NDA upon request.
The Company will not disclose Client information to any third party except: (a) as required by applicable U.S. or Canadian law or court order; (b) with the Client's prior written consent; or (c) to contracted service providers strictly necessary to perform the Services, subject to equivalent confidentiality obligations.

Turnaround Times & Delivery

Project timelines will be established in each Project Agreement based on scope and complexity. The following general policies apply:

Timelines commence upon: (a) receipt of full deposit or payment; and (b) receipt of all necessary Client Materials and a confirmed Project Agreement.
Standard turnaround times are estimates and not s. Complex or large-scale projects may require adjusted timelines, communicated to the Client in advance.
Delays caused by Client-side inaction (late approvals, late delivery of materials, or delayed feedback) extend the timeline by a corresponding period and do not entitle the Client to any refund or price adjustment.
Expedited delivery options may be available for an additional fee, subject to the Company's current capacity.
The Company will deliver Deliverables via the agreed-upon method and in the agreed file formats. Requests for alternative formats post-delivery may incur additional charges.
Force majeure events, including natural disasters, pandemics, government restrictions, cyberattacks, or other circumstances beyond the Company's reasonable control, excuse timely performance without liability to either party.

Disclaimer

The Company represents that its Services will be performed by qualified professionals in a manner consistent with industry standards. The Company commits to correcting material deficiencies as outlined in the Revision Policy. However, the Company does not commercial success, publishing acceptance, book sales, readers' reviews, or marketing performance. Results depend on numerous factors outside the Company's control. Any projections or estimates provided are for illustrative purposes only and do not constitute s. The Company also does not warrant that the Website will be uninterrupted or error-free.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall the company, its officers, directors, employees, contractors, or agents be liable for any:

Indirect, incidental, special, punitive, or consequential damages of any kind, including lost profits, lost revenue, loss of data, or reputational harm;
Damages arising from the Client's use or inability to use the Services or Website;
Damages resulting from unauthorized access to or alteration of the Client's transmissions or data;
Damages arising from third-party actions, including publishers, distributors, or platform operators.

Some jurisdictions, including certain Canadian provinces, do not permit the exclusion or limitation of certain types of damages. In such jurisdictions, the limitations above apply only to the maximum extent permitted by law.

Indemnification

The Client agrees to defend, indemnify, and hold harmless the Company and its officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

The Client's breach of any representation, warranty, or obligation under these Terms;
Any claim that Client Materials infringe the intellectual property, privacy, publicity, or other rights of any third party;
The Client's use of the Deliverables in a manner not contemplated by the Project Agreement or these Terms;
Any content published or distributed by the Client using the Company's Deliverables that gives rise to legal liability;
Any violation of applicable law by the Client in connection with the use of the Services.

Third-Party Platforms & Services

The Company's Services may involve submission to or integration with third-party platforms, including KDP, Apple Books, IngramSpark, Barnes & Noble Press, and social media platforms. The Client acknowledges that:

The Company has no control over and assumes no responsibility for the policies, terms, actions, or decisions of any third-party platform or service provider.
Publication approval, distribution availability, and platform compliance are determined entirely by third-party platforms and are not d by the Company.
Third-party platforms may change their requirements, royalty structures, or terms of service at any time without notice to the Company or Client.
The Client is solely responsible for maintaining their accounts on third-party platforms and complying with those platforms' terms of service.
The Company's Website may contain links to third-party websites for convenience only, and such links do not constitute an endorsement by the Company.

Communications & Marketing Consent

Service Communications

By engaging the Company's Services, you consent to receive transactional and project-related communications via email, phone, or other agreed-upon channels. These communications are necessary for the delivery of Services and cannot be opted out of while a project is active.

Marketing Communications

With your consent, the Company may send promotional emails, newsletters, and updates about new services or offers. You may opt out at any time by: (a) clicking the "unsubscribe" link in any marketing email; or (b) contacting us at info@cambridgepublishinghouse.com

SMS Communications

If you opt into SMS communications, message frequency will vary based on project activity. Standard message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. The Company will not share your phone number with third parties for marketing purposes without your express consent.

CAN-SPAM & CASL Compliance

The Company's email marketing practices comply with the U.S. CAN-SPAM Act and Canada's Anti-Spam Legislation (CASL). Canadian Clients will only receive commercial electronic messages following express or implied consent as defined under CASL. All commercial messages will include a clear identification of the Company, a valid postal address, and a functioning unsubscribe mechanism.

Termination

The Client may terminate a Project Agreement at any time by providing written notice to the Company. Termination is subject to the refund and cancellation policy outlined in Section 6. All fees for work completed to the date of termination are payable in full.

Termination by the Company

The Company reserves the right to terminate any engagement or suspend Services, without liability, in the following circumstances:

The Client fails to make required payments by the due date and does not cure such failure within 7 business days of written notice;
The Client materially breaches these Terms or a Project Agreement and fails to cure such breach within 10 business days of written notice;
The Client provides materials or instructions that are defamatory, obscene, fraudulent, or in violation of applicable law;
The Client engages in abusive, threatening, or harassing conduct toward Company personnel;
Continuation of the project would expose the Company to legal liability.

Effect of Termination

Upon termination, all rights granted to the Client under any Project Agreement are revoked (except for rights in Deliverables already paid for and delivered). Sections relating to intellectual property, confidentiality, limitation of liability, indemnification, and governing law survive termination indefinitely or as otherwise stated herein.

Governing Law & Dispute Resolution

These Terms and any disputes arising from or related to them shall be governed by and construed in accordance with the laws of the State of New York, United States, and Canada without regard to its conflict of law provisions.

Informal Resolution

Before initiating any formal dispute proceedings, both parties agree to attempt in good faith to resolve any dispute through direct negotiation. The complaining party must provide written notice describing the dispute in reasonable detail. Both parties shall have 30 days from receipt of such notice to attempt informal resolution.

Additional Terms – Canadian Clients

The Company serves Clients located in Canada and acknowledges the following additional provisions applicable to Canadian residents:

Consumer Protection: Canadian Clients residing in provinces with mandatory consumer protection legislation (including Ontario, British Columbia, Alberta, and Quebec) retain any statutory rights afforded to them under applicable provincial law that cannot be waived by contract.
Privacy (PIPEDA): Collection, use, and disclosure of personal information pertaining to Canadian Clients is conducted in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including Alberta's PIPA and British Columbia's PIPA.
Anti-Spam (CASL): All commercial electronic messages sent to Canadian Clients comply with Canada's Anti-Spam Legislation (CASL). Consent will be obtained before sending commercial messages as required by CASL.
Currency: All transactions are processed in U.S. Dollars unless a CAD invoice is expressly agreed upon in writing. Currency conversion costs are the Client's responsibility.
Dispute Resolution: Canadian Clients may have additional rights under provincial consumer protection legislation that may affect the enforceability of certain provisions, including mandatory arbitration clauses, in their province of residence.
Quebec: Clients domiciled in Quebec may have additional rights under the Consumer Protection Act (C.P.A.) of Quebec. Nothing in these Terms is intended to limit rights that cannot be waived under Quebec law.

Changes to These Terms

The Company reserves the right to modify, update, or replace these Terms at any time at its sole discretion. When changes are made, we will:

Update the "Last Revised" date at the top of this page;
Post the revised Terms on this page, effective immediately upon posting unless otherwise stated;

our continued use of the Website or Services following the posting of revised Terms constitutes your acceptance of those changes.

Contact Information

If you have any questions, concerns, or disputes regarding these Terms, or wish to request a copy of a signed Project Agreement, exercise your privacy rights, or submit a formal complaint, please contact us:

Cambridge Publishing House
Mailing Address 1335 6th Ave, New York, NY 10019, United States
Email: info@cambridgepublishinghouse.com
Phone: +1(866) 303-3588

TERMS & CONDITIONS